Support

Cloudless Local Support

Help for Cloudless Check, Make Cloudless, Cloudless Home, Pro purchase and restore, folder access, copy progress, verification, and saved-copy management.

Prepare support email Back to app page

Help

Quick answers

Use these notes to narrow down common Cloudless Local questions before contacting support.

Cloudless Check

Start with one folder.

Choose a folder, scan it, and review whether it may be iCloud-managed, with risk, file count, folder count, and size shown in plain language.

Make Cloudless

Use Pro for guided copy.

Make Cloudless prepares supported iCloud-backed items, checks readiness, creates a local-only copy outside detected iCloud-managed locations, and leaves the original folder untouched.

Cloudless Home

Use a local destination.

Cloudless Home is the user-selected local destination for Pro copies. If access changes, reselect the folder when Cloudless Local asks for permission.

Purchase

Restore the one-time Pro unlock.

Open the Pro or purchase screen in the app and choose Restore Purchases. Purchases and restores are handled by Apple through the App Store and StoreKit.

Copy

If copy or verification needs attention.

Check that the source and destination are available, reselect folders when prompted, then review file count, folder count, size, copy errors, and destination status before relying on the copy.

Cancellation

Review partial results.

If you cancel a copy, review the destination before using it. Cloudless Local does not automatically delete the original folder, and a local-only copy is not a backup tool.

Dashboard

Forgetting records does not delete files.

The Pro dashboard can open, re-check, restore access, or forget saved-copy records. Forgetting a dashboard record does not remove files from disk.

Privacy

Keep sensitive details out.

Do not include private file names, sensitive file paths, folder listings, payment details, private documents, or file uploads in support emails unless support asks later.

Boundaries

Know what the app is not.

Cloudless Local focuses on iCloud Drive signals and careful local copy workflows. It does not upload your files, does not encrypt files, and is not a backup tool.

Contact

Contact Cloudless Local support

The support email builder opens your email app with a structured draft. The website does not send or store the message.

Prepare support email

Contact support

Build a support email

Create a structured note for the studio. The website does not send or store this form; your email app sends the message.

If the builder is unavailable, email dev@hazybyte.studio.

Do not include passwords, payment details, private source code, private diffs, full folder listings, or sensitive file paths. Attach screenshots only after your email app opens.

Request details

App and inquiry

App

Inquiry type

Device

Device family

Device model/category

Choose the closest match; Other / not sure is fine.

Extra device details, if useful

Software

OS family

OS version

Exact OS version or build, if known

iPhone/iPad: Settings → General → About. Mac: Apple menu → About This Mac.

App version/build

Issue

Short summary

What happened

What I expected

Steps to reproduce

Check result, folder category, stage, dashboard, purchase, or screenshot detail

Avoid full sensitive folder paths, file lists, or file uploads.

Attachments and reply

Screenshot attached / I will attach screenshots after the email app opens

Permission to reply / follow up

Attach screenshots only after your email app opens.