Add folder
Commitick
Support
Commitick Support
Help for adding folders, monitoring status, automatic snapshots, local history, Snapshot Now, Push Now, Pause/Resume, folder access, rules, ignore settings, and source privacy.
Help
Quick answers
Use these notes to narrow down common Commitick questions before contacting support.
Monitoring
Read the project status first.
Project status can show whether Commitick is monitoring, paused, waiting for changes to settle, or ready for an intentional action.Snapshots
Automatic history waits for meaningful changes.
Commitick is designed to wait for settled changes before creating local snapshot history, instead of recording every tiny file event.Snapshot Now
Mark a point before risky work.
Use Snapshot Now before refactors, dependency changes, experiments, or any point you want recorded intentionally.Push Now
Push only when you choose.
If you use Push Now, snapshot history goes to the Git remote you configure. Commitick-operated services do not receive your source files or diffs.Pause / Resume
Quiet a project temporarily.
Pause monitoring when a project needs quiet, then resume when you want Commitick to continue automatic snapshots.Rules
Tune noisy projects.
Use rules and ignore settings for generated files, local-only folders, build artifacts, or other paths that should not drive snapshot decisions.Branch safety
Your active branch stays yours.
Commitick does not switch your active branch behind your back and does not rewrite your source working tree during normal monitoring.Privacy
Keep sensitive details out of email.
Do not include private source code, private diffs, full folder listings, payment details, or sensitive file paths in support emails unless support asks later.Contact
Contact Commitick support
The support email builder opens your email app with a structured draft. The website does not send or store the message.
Contact support
Build a support email
Create a structured note for the studio. The website does not send or store this form; your email app sends the message.
If the builder is unavailable, email dev@hazybyte.studio.
Do not include passwords, payment details, private source code, private diffs, full folder listings, or sensitive file paths. Attach screenshots only after your email app opens.