Basics
Hazybyte Studio
Support
SoundsFit Support
Help for SoundsFit on iPhone and iPad, including routines, the routine player, timers, workout logs, music playback, Google Sheets sync, and Apple Health permissions.
Before contacting support
A few details make issues easier to investigate.
Include only the details needed to understand the issue. Screenshots or a screen recording can help when they show the problem clearly.
Reproduce
Describe what you were doing.
Tell us what happened, what you expected, and the steps to reproduce the issue if it happens again.Media
Name the service or file type involved.
Mention whether the issue involves Apple Music, Spotify, YouTube, local audio files, Google Sheets, or Apple Health.Spotify
Spotify playback has requirements.
Spotify playback control requires Spotify Premium and the Spotify app installed on the device.YouTube
YouTube playback is foreground-only.
YouTube playback may pause when you lock the phone, switch apps, or otherwise leave SoundsFit.Apple Health
Health permissions are user controlled.
Apple Health permissions can be managed in the Health app and iOS Settings. Movement Insights requires Apple Health access.Google Sheets
Google sync depends on your account.
Google Sheets sync writes finished workout logs to Google Sheets in your own Google Drive when you enable it.Screenshots
Attach media after email opens.
If useful, attach screenshots or a screen recording in your email app after the support draft opens.Privacy
Keep sensitive details out.
Do not include passwords, payment details, private account tokens, or unnecessary health details in support emails.Contact
Contact SoundsFit support
Use the support email builder to prepare a structured message. You can review and edit the email before sending it from your own email app.
Contact support
Build a support email
Create a structured note for the studio. The website does not send or store this form; your email app sends the message.
If the builder is unavailable, email dev@hazybyte.studio.
Do not include passwords, payment details, private source code, private diffs, full folder listings, or sensitive file paths. Attach screenshots only after your email app opens.